This Privacy Policy explains how Softechies Solutions (“Softechies”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our websites and software products, including:
- softechies.net — our company website
- softechies.net/quickbill — our QuickBill invoice generator
- Custom software development engagements
1. Information We Collect
1.1 Information you provide directly
- Contact information: name, email address, company name, and message content when you fill out our contact form, request a tech audit, or email us
- Purchase information: your email address (used to issue your license key), the product you purchased, and the date and amount of the transaction. Your payment details (credit card number, billing address) are handled directly by our payment provider and are never stored on our servers
- Project information: details you share about your project, business, or technical requirements during consulting engagements
1.2 Information collected automatically
- Server logs: standard web server logs may record your IP address, browser type, pages visited, and timestamps for security and operational purposes
- Cookies: we use minimal essential cookies required for the website to function. We do not use third-party advertising or behavioural tracking cookies on softechies.net or softechies.net/quickbill
1.3 Information from third parties
When you make a purchase, our payment provider (such as Paddle, Gumroad, or Stripe) shares limited transaction information with us, including your email address, the product purchased, and confirmation of payment.
2. How We Use Your Information
We use your information only for the following purposes:
- To deliver the products and services you purchased
- To issue and validate your QuickBill license key
- To respond to your inquiries, support requests, or quotes
- To process payments through our authorised payment providers
- To send transactional emails (license confirmations, receipts, important updates about a product you purchased)
- To improve our Services and fix bugs
- To comply with legal obligations
3. What We Do NOT Do
We will never:
- Sell your personal information to third parties
- Share your data with advertisers or data brokers
- Use your information to train AI models without your explicit permission
- Send you marketing emails unless you specifically opted in
- Track you across other websites
4. Third-Party Service Providers
We use a limited number of trusted third-party providers to operate our Services:
- Payment processing: Paddle, Gumroad, or Stripe (depending on the product). They have their own privacy policies governing how they handle payment data
- Email delivery: Google Workspace (for hello@softechies.net communications)
- Hosting infrastructure: Vercel and Hostinger
- AI services: Anthropic (used by QuickBill to generate invoice summaries from text input you provide)
These providers process your data only as needed to deliver the relevant service, and are bound by their own data protection commitments and applicable laws (including GDPR where relevant).
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined above:
- Contact form submissions: retained for up to 24 months for follow-up and customer support
- Purchase records: retained for the duration required by tax and accounting law (typically 5–7 years)
- Server logs: retained for up to 90 days
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (“right to be forgotten”)
- Restrict or object to certain processing
- Receive a copy of your data in a portable format
- Withdraw consent for any processing based on consent
- Lodge a complaint with a data protection authority
To exercise any of these rights, email us at hello@softechies.net. We will respond within 30 days.
7. International Data Transfers
Softechies operates globally. Your data may be transferred to, stored in, or processed in countries other than your own. We ensure appropriate safeguards are in place when data is transferred internationally, in line with applicable data protection laws (including GDPR for EU residents).
8. Security
We protect your data using industry-standard security measures including TLS encryption in transit, secure infrastructure providers, and access controls. However, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.
9. Children's Privacy
Our Services are not intended for users under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top of this page reflects the latest update. For material changes, we will notify users with active accounts via email.
11. Contact Us
For privacy-related questions or to exercise your rights:
- Email: hello@softechies.net
- Website: softechies.net